customer care

When you visit our website, some details are recorded from your web browser for statistical purposes and on our store for user information and to help you on future visits. This information helps us in finding out which pages are of most interest and how many visitors our website serves.
Cookies are used where you have identified yourself to the site on the login pages so that the site can provide you with additional functionality for the duration of your visit to the website. A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users. Once you close your browser, the cookie simply terminates. We use cookies to process and identify data so that we can personalise your experience of our website. You can set your browser to refuse cookies and you will still be able to use our website.

When you access our Services, the following types of cookies may be placed on your Device. They can be categorised according to their source, their technical features and their purpose. These categories are not mutually exclusive and a cookie may thus belong to several of the following categories.

Cookies from internal/external source

Cookies from internal source (First-party cookies)
First-party cookies are cookies placed on your Device directly by us and can only be read by our Services. They can be session or persistent cookies (explained below). For example, we use first party cookies to speed up the log in process, enhance your experience of our Services, for internal analytics and audience measurement purposes, as well as to customize our Services or our offers to your centres of interests.
Cookies from external source (Third-party cookies)
Third-party cookies are cookies placed on your Device by third-parties we use for services embedded in our Services. For example, they are used in relation to audience measurement analysis and to improve the relevance of the content of our Services.


Session/persistent cookies

Session cookies
Session cookies are cookies that are placed on your Device during a browser session and that become invalid once the browser is closed. We and our partners use session cookies for various reasons, including to manage and measure your access and use of our Services during a single browser session and to help you to use our Services more efficiently. For example, session cookies are used to remind our Services that your Device is logged into our Services.
Persistent cookies
Persistent cookies are cookies that are placed on your Device during a browser session and that remain stored in your Device during a defined period of time. For example, persistent cookies allow our Services to recognize your Device when it is used to access our Services with a new browser session and to help you quickly sign-in to our Services again. We and our partners may also use persistent cookies for analytical purposes.
Cookies for technical/advertising/social network/targeting/analytics purposes
The cookies used by our Services may have the following purposes:

Technical cookies
Technical cookies are used to help us identify your Device to recognize you as a returning user and to save preferences you have determined in the course of your previous access to the Services. Technical cookies therefore may allow us to deliver content tailored to your interest and save you the time of having to re-enter information when you use our Services.
Advertising cookies
Advertising cookies are used to help us customize the content and the advertisements you may view when accessing the Services or which are displayed on third parties’ services in order to promote our Services.
Social networks cookies
Social networks cookies are used to verify if you are logged in to such third-parties’ social network services (Facebook, Twitter, Google+, et cetera)/
Targeting cookies
Targeting cookies are used to enable us to target (emailing, database enrichment) retrospectively or in real time the user Device.
Analytics cookies
Analytics cookies are used to monitor statistics of our Services’ traffic (either in regards to the use of the Services or in order to improve functionalities offered by the Services) and to help us measure and review the effectiveness of our interactive online content, its characteristics, advertising and other communications.
The following links explain how to access cookie settings in various browsers:
Cookie settings in Firefox
Cookie settings in Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Safari (iOS)
Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites visit

Any personal information is held safely with our security systems preventing unauthorised access.
When you complete a form that requests personal information or email us, you will provide information with which we can identify you. This information will be treated in confidence and only used for the purposes for which it was provided.